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FREQUENTLY ASKED QUESTIONS

 

HOW DO WE BOOK WITH YOU?

Give us a call at (916) 572 1811 or select "Book Now" and provide us with your details! We respond within 24 hours for all inquiries

WHAT IS YOUR CANCELLATION POLICY?

All deposits (and full payments within 30 days of your event) are non-refundable. However, in light of current events, we have amended our contract to allow all events affected by COVID-19 to put all previously paid amounts on file to be used at a future date.

We understand that these are unique circumstances. We would like to give you all a credit valid for up to one year from the original event date that you will be able to use towards any event within the next year. We will honor the complete package at the price that you all booked with everything that is included so long as we have your new proposed date available.

IS SETUP AND BREAKDOWN INCLUDED?

Yes of course. Setup and delivery are included as part of the cost. We show up 1-1.5hrs in advance to setup and ensure the photo booth is running smoothly.

HOW MUCH SPACE DO YOU REQUIRE?

We prefer a 10ft x10ft with an 8ft height clearance for the backdrop.

CAN I USE MY OWN BACKDROP?

You can most definitely provide your own backdrop. Our past clients have done custom printed backdrops, balloons, or sometimes even opted to take advantage of being outdoors. Contact us for recommended dimensions.

CAN I HAVE MY NAME OR LOGO ON THE PHOTO STRIPS?

You betcha! We can customize your photo strips to match the overall theme of your event. Provide us with as much details as you can and we will work with you to create the designs. Final designs will need to be approved at least 1 week prior to your event.

DO WE GET COPIES OF THE PHOTOS?

Yes! After each event we upload your images to Dropbox and share a link to you for access. The link is active for 30 days from the day you receive it.

WILL THERE BE AN ATTENDANT?

Yes, an attendant is always present to ensure you and your guests enjoy the booth and everything is running smoothly.

 

STILL HAVE QUESTIONS?

Anything we missed? Don't hesitate to contact us today and we will help answer any questions that you may have.